Shopping Guide

  • PAYMENT

    We accept all major credit cards including VISA, MasterCard, American Express. We also offer payment services through a variety of payment providers such as ApplePay, GooglePay, PayPal and Shop Pay.

  • DELIVERY

    All international shipping is handled by our logistics partner DHL. All products are usually shipped within 7 days after the order is placed. Please understand processing and delivery times are not guaranteed and may be subject to delays under some conditions. If you do not receive a notification email regarding your shipment within a week, please feel free to CONTACT us.

    Please click here to see the countries we ship to and corresponding shipping times.

  • SHIPPING FEE

    Shipping fees are calculated automatically once you finalize your order. It will appear in the total amount you must pay. Shipping and processing fees will vary depending on the products ordered.

  • CUSTOMS & OTHER FEES

    Please understand that customs, taxes, and other fees incurred in the destination country are the responsibility of customers. The customer is also responsible for compliance with local laws and regulations regarding products purchased from our store.

  • RETURN

    Orders may be cancelled before the shipment is processed. Please CONTACT us immediately if you decide to cancel your order.

    All purchases made are final and as a principle we do not accept returns. However, Fumo-shop stands behind the quality of everything we sell, you may return the items purchased if the items are defective or damaged upon arrival.

     Please CONTACT us if you have questions on our return policy or have any concerns about the purchased product.

  • REFUNDS

    Please refer to our Refund policy for more information.

For more questions.

If you would like to ask us any other questions, please feel free to contact us here.